December 13, 2020
An electrical contractor witnesses a lot when they’ve been in business for 45 years. Just ask Hannan’s Electric. They saw technology change the way their technicians receive their work, navigate to customer sites, order and receive materials. They watched customers migrate from phone books and check books to online searching, electronic invoicing and epayments. They’ve seen home electrical equipment evolve from fuses to wireless smart homes with standby power and energy efficient heating, cooling and lighting.
Regardless of how experienced a business is, or how many lasting and lengthy relationships they may have cultivated in their community, nothing could prepare Hannan’s Electric for the changes that came when faced with a global pandemic. In an instant, work they had done for decades, changed. Customers were uncertain what work they could, or should, do in their homes. Hannan’s owners were uncertain how they could continue to operate while protecting their essential workers when personal protective equipment was required but in short supply. Yet in that initial state of confusion for both customers and crew, the cold month of March in Maine meant electricity was required and services needed to be completed.
There was a rapid migration of people working from home, with children suddenly learning from home, making electricity all the more critical and essential. Hannan’s Electric quickly transitioned to this new normal with increasing calls for home services, backup power, and additional repairs and renovations. Their electricians learned to use new tools like Zoom for inspections that could no longer be done in person, and how to continue to work with customers they have known for years while maintaining the new safety requirements. It was a community effort with suppliers, home owners, and electricians collectively working together to keep the lights on while keeping each other safe. Hannan’s Electric is thankful for their community and proud of their front line workers, especially now that the front line requires six feet of distance.
Thank you, Hannan’s Electric, for being the #HeartAndSoulOfTheCommunity. For more Heart & Soul stories, visit sbsavings.bank/heart-and-soul/