September 8, 2020
Our animal companions are more than that, they’re family. So what do we do when we can’t join them at their vet visits? We leave them in the trusted hands of our veterinarians because their vast knowledge, and tireless dedication keeps our furry and feathered family members happy, healthy, and strong.
Matt & Amy Ford of Scarborough Animal Hospital have been adapting to change and adhering to guidelines in an ever-changing world. The biggest, and maybe most obvious, challenge they’ve had to overcome was closing their doors to humans for the last 5.5 months. Other than the occasional repair person, there has been no one in the building but employees. Client, animal and veterinary interaction is profound in how they do business so Matt, Amy and team have worked hard to find ways to keep their practice operating.
Comfort levels of animals vary, and some struggle being separated from their owners. With the current guidance, owners and their companions drive up to the clinic, call to announce their arrival and a veterinarian technician escorts their friend inside while the exam is conducted. Post exam, the doctor will call the pet owners and review the visit before the pet is escorted back to the car by the veterinarian technician. Matt said, “The humans have been spectacular. They’re as concerned as we are, and I know they are working hard to make it easy on us too. We are thankful to the people who come here. It’s so nice to hear that they’re cautious, understanding and supportive and we are grateful.”
Both proud they’ve been able to keep their doors open, their staff employed and all humans and animals as safe and healthy as possible, Matt and Amy feel fortunate to have remained open and operational, despite the challenges with all these changes. Amy said, “it takes so much more time with curbside service and we are not able to accept as many appointments as usual. It takes a village, and right now it’s day by day.”
Matt and Amy referenced the hospital as a community hospital and Amy said, “There are families who’ve been coming here for 30-40 years. There’s a tremendous amount of loyalty and we’ve found that our community is willing to ride it out with us.” Matt followed-up with, “We really hope we can get back to some semblance of normalcy, understanding the pandemic will have long lasting effects in every facet of life. We hope to get as close as possible. Or if we have to adapt and make a new normal, that’s ok too. We just look forward to seeing our clients faces again, they are our friends as well. We want to get back to seeing our “family”.
Let’s hear it for the veterinarians and vet techs, the men and women who are always there for the ones who can’t tell us “where it hurts.” #HeartAndSoulOfOurCommunity