A mutual savings bank has no stockholders. It is governed by a Board of Corporators and Directors, all of whom come from the local communities that the bank serves. The purpose of a mutual savings bank is to serve the people, businesses, non-profits and communities in the areas surrounding the branches. A mutual savings bank does not issue stock; therefore, it cannot be bought or sold. It is for profit because it must have capital to grow and expand products and services for the community and meet regulatory guidelines. Because a mutual savings bank does not need to satisfy stockholders by paying dividends, it has less need to generate large profits. This often results in better rates on loans and deposits as well as lower service charges and other fees. It is also reflected by supporting a variety of non-profit organizations and community initiatives.
Overdraft protection is a service that helps you avoid costly fees, inconvenience and embarrassment if you accidentally overdraw your checking account. To learn more about this product, contact your local branch.
It is not possible at this time to open a new Saco & Biddeford Savings account online. You may request new account information by contacting one of our customer service representatives.
You can visit the FDIC’s Institutional Directory database by going to the FDIC Institution Directory website and entering our FDIC Certificate #17743.
Yes! Each individual customer at Saco & Biddeford Savings is insured by the FDIC up to $250,000. And, if you have more than $250,000 on deposit, your funds still could be fully protected. Under the insurance rules, money held in different types of ownership accounts (joint accounts, retirement accounts, etc.) are separately insured by the FDIC. Contact us for more information on FDIC insurance.
You can also visit the FDIC's Electronic Deposit Insurance Estimator to determine, on a per-bank basis, how the insurance rules and limits apply to you.
Please call the Card Services activation line at 1-866-544-1013 and follow the instructions provided in order to activate or set a Personal Identical Number (PIN) for your card before making a Point-of-Sale purchase.
Note: For personal cards, please use your personal information for activation. For business cards, please use the business information for activation.
If you believe that your card or code has been stolen, or that someone has transferred or may transfer money from your account without your permission, please call us at (207) 284-4591 or 1-877-722-6243 or write to our Customer Care Department at 50 Industrial Park Road, Saco, ME 04072.
Our regular business days are Monday through Saturday. Holidays on which we are closed are not included. If you are calling outside of our regular business hours, you may report a lost or stolen ATM/Debit card by calling 1-800-754-7128.
Cardholders are generally not responsible for unauthorized activity on their accounts (limitations do apply). Should unauthorized charges occur, we will help resolve this matter for you. We encourage all customers to continue to monitor their statements for any unusual activity. If you see any signs that your card information may have been fraudulently used, please contact us immediately.
Standard limits on debit cards are set to $2,000 for purchases and $500 for ATM withdrawals. These limits can be modified by contacting Customer Care at (207) 284-4591 or visiting your local branch.
Limits are in place to reduce exposure of funds to fraudulent activity in the event your card data is compromised.
This could be caused by a number of things. The most common reasons are:
To enroll in Bill Pay, go to the "Bill Pay" tab. From there, complete the enrollment steps to enable Bill Pay. If you would like assistance with this process, please contact Customer Care at 207-284-4591 or toll free at 1-877-722-6243, or by email by clicking here.
Please note that funds will not be removed from your account until to payment has been received and deposited by the payee.
People Pay allows you to send money to any individual within the United States. Going out for lunch? This is a great way to pay your friends! You will need their name and a cell phone number, email address, or PayPal information.
Please note that there is a fee for PayPal transactions.
External transfers allow you to transfer money between your SBSI accounts and your accounts at other financial institutions. During the setup, you will need to validate your external accounts through small dollar deposits.
Please note that there is a fee for outgoing funds.
At this time, Lines of Credit are View & Deposit only for Personal Online Banking customers; therefore, you are not allowed to transfer funds from this type of account. To discuss other options, please contact us at 207-284-4591 or toll free at 1-877-722-6243.
Your available balance shows funds available for withdrawal and purchases. The most common reason for a difference between your available and current balance is a debit card purchase that has not yet cleared your account, but has created a hold for the authorized transaction amount.
Yes. In the unlikely event that our main website is down, you can get to the Online Banking log in page by going to the following web address: https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?orgId=12W_211272630&FIFID=211272630&brand=12W_211272630&appId=CeB&FIORG=12W
As long as our Online Banking site is up, you will be able to log in and access your accounts.
For security purposes, we require individual online banking credentials for each customer. Requiring individual online banking credentials reduces the risk of unauthorized access to your accounts since some parties may not be permitted to view/access all of your accounts.
Once a user has successfully logged-in to their Personal Online Banking, they can download the SBSI Personal mobile app from the appropriate app store for their device. Please note that our personal mobile app is now completely separate app from our business apps in the app stores.
You will use the exact same Login ID and password that you use to login to your Personal Online Banking. In addition, you may need to authenticate yourself further with and One-Time Passcode sent to your phone.
Users should first verify that they have entered the correct Login ID and password, and if necessary, have authenticated themselves further with a One-Time Passcode. If they are unsure about any of their login information, they can contact our Customer Care Department at 207-284-4591 for further verification, if necessary.
Personal Mobile Banking will allow users to perform the following functions:
SBSI’s Mobile Deposit is a secure and convenient way to deposit a check into your eligible checking or savings account using the SBSI Mobile App and the camera on your mobile device.
Most domestic originated checks in U.S. dollars are accepted via Mobile Deposit.
However, not all items are eligible for Mobile Deposit. The following list details the list of prohibited items:
All checks submitted via Mobile Deposit must be endorsed with your signature and the words “For Remote Deposit at SBSI Only” on the back of the check. Checks submitted for deposit without this restrictive endorsement may be rejected.
If a check is made payable to two payees, both parties must sign the check, it must contain the restrictive endorsement outlined above and must be deposited into an account owned by both parties.
If SBSI receives a mobile deposit before 3:00 p.m. EST funds will generally be available same day by 5:00 p.m. If SBSI receives a mobile deposit after 3:00 p.m. EST funds will generally be available by 5:00 p.m. on the next Business Day. Business days are Monday - Friday.
Weekends and Holidays: Deposits submitted to SBSI after 3:00 p.m. EST on Friday, throughout the weekend and on Federal Holidays will be processed and funds will generally be made available by 5:00 p.m. on the next business day.
Yes, there is a $2,500 daily limit and a $5,000 monthly limit.
Once you have submitted your deposit, you can tap the “recent” button at the bottom of the app screen, then tap “Check Deposits” to review the current status of your deposit.
Note: Please remember to keep in mind deposit cutoff times, mobile deposit processing and general funds availability timeframes. Mobile deposits are not immediately available in your account.
Once you have confirmed that the deposit has posted to your account, please store your check in a secure place for 30 days after transmission to us, in the event SBSI requests it. After 30 days please write VOID on the check and destroy it by cross cut shredding.
Important: You must be enrolled in Internet Banking to make Mobile Deposits within Mobile Banking.
Download the SBSI Mobile Banking App and set up your device to use the Mobile Deposit Service.
An eStatement, eNotice or eBill is an electronic copy of your statement, notice or bill which is presented to you through an electronic delivery channel such as online banking or the eStatements Direct service.
No. If you are an Online Banking Customer, you can view your eStatements, eNotices and eBills by clicking on the statements tab.
Don’t want online banking? No problem! Access your eStatements, eNotices and eBills using our new eStatements Direct Service.
Yes, you can sign up for eStatements, eNotices and/or eBills for any eligible account that you are a signer on and currently receive periodic statements, notices and/or bills for.
Log in to Online Banking and navigate to the Documents tab. Then click on Preferences to select electronic delivery for notices and tax statements. Use the drop down options to select electronic statements and/or notices for each individual account!
Log in to Online Banking and navigate to the Statements Tab to begin the enrollment process. It only takes a few seconds! Sign Up Guide for existing Online Banking customers.
No. Once you sign up for eStatements, eNotices and/or eBills, printing of your documents will stop. You can stop receiving electronic documents at any time by making the change under the Preferences Tab on the eStatements page. We will re-start paper delivery. You can also contact Customer Care at 207-284-4591 or 1-877-722-6243 and they will be happy to assist you.
You can stop receiving electronic documents at any time by navigating to the Preferences Tab on the eStatements page. Click on the drop down arrow next to the appropriate account number and choose Printed/Mail Only. We will restart paper delivery.
The images you currently receive as part of your statement will be available in the PDF version of your eStatement. You can also click on a check image to display a single check from your online history.
If a new eStatement, eNotice and/or eBill is available for viewing, you will receive an email notification. Please remember that it is your responsibility to keep your email address up-to-date in the system should it ever change.
You will be able to view AT LEAST 18 months of statements, notices and bills, and 3 years of Tax Forms. If you ever need more than what is available, you can contact the bank and we will get those documents for you. They will be mailed or available for pickup at the branch office most convenient for you. Certain research fees MAY apply depending on how many statements are requested.
To receive your banking documents electronically, you will need the following:
If you are missing an electronic document, please contact Customer Care at 207-284-4591 or 1-877-722-6243. They will be happy to research the issue for you.
If you have a missing check image on your statement, please contact Customer Care at 207-284-4591 or 1-877-722-6243. They will be happy to research the issue for you.